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Legal document · OWNER APPROVED

Store Terms of Sale

Owner-approved 0.2.0 text. This page is not published, legally effective, or authorized for production deployment.

OWNER APPROVED — 0.2.0

NOT PUBLISHED — DEPLOYMENT AUTHORIZATION NOT GRANTED

Store Terms of Sale

Slug: /legal/store-terms Version: 0.2.0 Status: OWNER APPROVED — 0.2.0 Proposed effective date: [PROPOSED EFFECTIVE DATE] Audience: Customers who purchase physical Echoes of Eidolon or Eidolon Gaming merchandise through the Store.

Plain-language summary

These terms govern physical merchandise purchases. Guest checkout is allowed. Stripe processes customer payments; Printful fulfills configured physical goods. Product availability, order acceptance, shipping, cancellation, and remedies remain distinct stages, and buying merchandise does not change gameplay progression or beta admission.

Table of contents

  1. Seller and scope
  1. Merchandise and product categories
  1. Guest checkout
  1. Product descriptions and images
  1. Variants and availability
  1. Pricing and currency
  1. Taxes
  1. Shipping charges
  1. Payment through Stripe
  1. Order submission and acceptance
  1. Payment confirmation before fulfillment
  1. Fraud and security checks
  1. Printful fulfillment
  1. Fulfillment exceptions
  1. Cancellations
  1. Returns and refunds
  1. Damaged, defective, or incorrect goods
  1. Lost or non-delivered shipments
  1. Customs, import duties, and cross-border charges
  1. Intellectual property in merchandise
  1. Consumer-law savings
  1. Store support and contact
  1. Related documents
  1. What changed / version notes

1. Seller and scope

The seller is [LEGAL ENTITY NAME], doing business as Eidolon Gaming, with public business address 5400 Kearny Mesa Rd, 1712, San Diego, CA 92111, United States. These Store Terms apply to physical merchandise sold through the Eidolon Gaming Store. They do not govern optional game subscriptions or voluntary support contributions except where another policy expressly cross-references a Store transaction.

2. Merchandise and product categories

Initial Store categories include configured variants of Posters, Mugs, and Hoodies. Products are physical merchandise only unless a product page clearly says otherwise. A merchandise purchase does not grant gameplay progression, a beta invitation, Member entitlement, administrative authority, or access priority.

3. Guest checkout

You may purchase merchandise without signing in. Signing in may be recommended so an order can appear in account history, but an account is not required to buy physical merchandise. Guest customers must provide enough contact, shipping, and transaction information to complete the order and receive service notices.

4. Product descriptions and images

We try to describe configured products, variants, sizes, materials, colors, artwork, and other relevant characteristics accurately. Display colors can vary by screen and manufacturing process. Product mockups are illustrative unless the product page expressly states that a pictured detail is exact. If a description is materially wrong, the applicable defect/incorrect-item and mandatory consumer remedies remain available.

5. Variants and availability

Product and variant availability is driven by Store configuration and fulfillment-provider availability. A category shown in the Store does not guarantee that every size, color, region, or variant is available at all times. We may remove unavailable products, substitute no product without the customer's authorization where authorization is required, or cancel/refund an order that cannot be fulfilled in accordance with the applicable policy.

6. Pricing and currency

The price shown at checkout for the selected product/variant is the transaction price before any taxes, shipping, duties, or other charges that are separately disclosed as applicable. Pricing errors may be corrected before order acceptance. If a material pricing error is discovered after payment, we will not silently charge a higher amount; the order will be handled through an appropriate correction, cancellation, or customer authorization process consistent with applicable law.

7. Taxes

Taxes may be calculated and collected where required based on the transaction, shipping destination, product, seller obligations, and configured tax handling. Tax treatment can vary by jurisdiction. Nothing in these Terms promises an exemption or a particular tax result.

8. Shipping charges

Shipping charges, if any, should be shown before final checkout based on the available shipping method and destination. Delivery timeframes are estimates unless the checkout expressly identifies a guaranteed service. See the Shipping and Fulfillment Policy for address, tracking, carrier, split-shipment, and delay rules.

9. Payment through Stripe

Stripe is the sole payment provider for merchandise checkout, payment authorization, receipts, saved payment methods where enabled, and refunds. Eidolon Gaming does not treat raw payment-card credentials as ordinary application data. Payment success, failure, cancellation, and refund status are determined by server/provider-authoritative records.

10. Order submission and acceptance

Submitting an order is an offer to purchase the selected merchandise. The order becomes accepted at [CONFIGURED ORDER ACCEPTANCE POINT]. Until that configured acceptance event occurs, an automated acknowledgment or pending card authorization does not necessarily mean the order has been finally accepted.

The production deployment must define this acceptance point consistently with payment capture and release to fulfillment. If an order cannot be accepted, any captured payment must be addressed under the applicable cancellation/refund process and mandatory law.

11. Payment confirmation before fulfillment

Payment must be confirmed before fulfillment is released. A browser-only success page is not sufficient if Stripe or the server reports that payment failed or remains incomplete. This protects customers from orders being produced against an unsuccessful payment and keeps payment and fulfillment states distinct.

12. Fraud and security checks

We may pause or decline an order when reasonably necessary to address suspected fraud, account compromise, payment abuse, sanctions or legal restrictions, or a material security issue. A fraud review is not a finding of wrongdoing by itself. If an order is canceled because it cannot lawfully or safely be processed, captured funds will be handled according to the applicable refund rules and provider status.

13. Printful fulfillment

Printful is the fulfillment provider for configured physical merchandise. Printful may receive the product/variant, recipient name, delivery address, contact data needed for shipment, and fulfillment instructions. Printful is not presented as the seller or customer payment processor.

Some merchandise may be produced on demand. Production and shipment estimates can vary by product, destination, facility, capacity, and carrier conditions. Current estimates shown in the Store or order flow should control over generalized examples.

14. Fulfillment exceptions

An order may require cancellation, delay, replacement, or customer contact if a configured product becomes unavailable, the address cannot be serviced, the order is held for a provider or security reason, a manufacturing issue occurs, a shipment is returned, or another fulfillment exception prevents ordinary completion. We will not represent a fulfillment exception as a completed refund unless Stripe/provider-authoritative refund status confirms it.

15. Cancellations

Cancellation availability depends on the order's payment and production state. A request received before production begins may be easier to stop than a request received after a made-to-order item enters production. The applicable process and any configured cutoff are described in the Returns, Refunds, and Cancellation Policy and Shipping and Fulfillment Policy.

Requesting cancellation does not itself prove that fulfillment stopped or that a refund completed. Payment cancellation/refund and Printful production cancellation are distinct outcomes.

16. Returns and refunds

Return, replacement, refund, and cancellation rules are stated in the Returns, Refunds, and Cancellation Policy. Merchandise-specific windows that have not been owner-locked remain [CONFIGURED RETURN/CLAIM WINDOW]. Mandatory rights under applicable law override narrower contractual restrictions.

17. Damaged, defective, or incorrect goods

If merchandise arrives damaged, defective, materially misprinted, or materially different from the ordered item, contact Store/order support through [STORE/ORDER SUPPORT ROUTE] within [CONFIGURED RETURN/CLAIM WINDOW], or within any longer period required by law. We may reasonably request photographs or other evidence needed to evaluate a manufacturing/shipping problem, but should not request unrelated sensitive information. An approved remedy may include replacement, reshipment, refund, or another remedy required by law.

18. Lost or non-delivered shipments

If tracking does not update, a shipment appears lost, or an order is not delivered, use [STORE/ORDER SUPPORT ROUTE]. Carrier and fulfillment-provider investigation may be required before a final remedy is determined. The applicable claim timing is [CONFIGURED RETURN/CLAIM WINDOW] unless mandatory law or the actual carrier/provider process requires otherwise. A tracking status alone is not used to deny a mandatory legal remedy.

19. Customs, import duties, and cross-border charges

For cross-border shipments, customs, import duties, brokerage fees, or local taxes may apply depending on destination. The customer-facing allocation of those charges is [CUSTOMS/IMPORT DUTIES RULE] and must be configured consistently at checkout before publication. Mandatory disclosure and consumer rights in the destination jurisdiction continue to apply.

20. Intellectual property in merchandise

Purchase of merchandise transfers ownership of the physical item, not the underlying copyright, trademark, game assets, artwork, software, or other intellectual property embodied in or used to produce it. Customers may use the purchased item normally and may resell a lawfully owned physical item where law permits, but purchase does not grant a license to reproduce the artwork or manufacture derivative commercial goods.

21. Consumer-law savings

Nothing in these Store Terms excludes a statutory warranty, cooling-off right, refund right, defect remedy, delivery right, or other consumer protection that applicable law makes mandatory. Where a configured Store policy is narrower than a non-waivable legal right, the mandatory right controls.

22. Store support and contact

Store/order support: [STORE/ORDER SUPPORT ROUTE]. This route is separate from company-level Contact and may be linked to the order.

Player/account/gameplay support: /account/support. Company-level legal or privacy inquiries: /contact. Player support messages should be sent from the Support tab, not this webform. Do not submit passwords, full payment-card details, access tokens, recovery codes, or government IDs through ordinary support forms.

23. Related documents

See the Terms of Service, Shipping and Fulfillment Policy, Returns/Refunds/Cancellation Policy, Privacy Policy, Cookie Policy, and Intellectual Property and Fan Content Policy.

24. What changed / version notes

Version 0.2.0 establishes the owner-approved Store baseline: guest checkout, physical merchandise categories, Stripe payment, Printful fulfillment, payment confirmation before fulfillment, distinct order/payment/fulfillment states, no gameplay effect, and configurable placeholders for unresolved acceptance, return-window, Store-support, and customs terms.